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Strengthening the delivery of WASH intervention in partnerships between MCGM and Community Volunteers with a facilitative support from NGO in Urban Informal Settlements

Jun 12 2019 / Posted in


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The document outlines a collaborative initiative by SNEHA to strengthen Water, Sanitation, and Hygiene (WASH) interventions in urban informal settlements in partnership with the Municipal Corporation of Greater Mumbai (MCGM) and community volunteers. It highlights the severe challenges faced by these settlements, including poor drainage, irregular garbage collection, and contamination of drinking water due to close proximity to waste disposal systems. These issues contribute significantly to undernutrition, illnesses, and child mortality.

The intervention focused on engaging community members, volunteers, and municipal staff to address WASH issues through participatory planning and facilitation. Key steps included mapping drainage systems, conducting awareness sessions, organizing clean-up drives, and leveraging resources like municipal equipment for maintenance. The creation of a joint WhatsApp group ensured swift communication and resolution of problems raised by community members.

The project achieved notable outcomes, including regular cleaning of drainage systems, improved garbage management, and increased collaboration between community volunteers and municipal workers. Initial resistance from the community was overcome through sustained engagement and transparency, fostering trust among stakeholders.

Key takeaways include the importance of community buy-in, a clear understanding of stakeholders' roles, and collective action focused on building trust and achieving visible results. The program underscores the need for inclusive partnerships to address urban WASH challenges effectively.

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