TELECOUNSELLING MANUAL

A comprehensive guide for providing telephone-based counselling and crisis intervention services, particularly for survivors of gender-based violence (GBV). The manual addresses the unique challenges posed by the COVID-19 pandemic, which necessitated the shift from in-person to telecounselling services. It highlights the importance of telephone counselling as an immediate support tool, especially for those who cannot access in-person services due to mobility restrictions or safety concerns.

A comprehensive guide for providing telephone-based counselling and crisis intervention services, particularly for survivors of gender-based violence (GBV). The manual addresses the unique challenges posed by the COVID-19 pandemic, which necessitated the shift from in-person to telecounselling services. It highlights the importance of telephone counselling as an immediate support tool, especially for those who cannot access in-person services due to mobility restrictions or safety concerns.

The manual outlines the socio-ecological model as a framework for addressing GBV, emphasizing interventions at individual, interpersonal, organizational, and societal levels. It covers various aspects of telecounselling, including risk assessment, suicide prevention, mental health screening, and the importance of maintaining confidentiality and data protection. The manual also discusses the integration of GBV and mental health responses, stressing that counsellors must be knowledgeable about both the emotional impact of trauma and the legal frameworks surrounding GBV.

One of the key benefits of telecounselling is its ability to provide immediate support while maintaining confidentiality, which can reduce the stigma associated with seeking help. However, the manual also acknowledges the limitations of telecounselling, such as the inability to fully replace in-person services and the challenges in comprehensive case management.

Overall, the manual serves as a practical guide for counsellors, offering technical advice on device management, legal knowledge, and essential counselling principles to ensure effective and safe telecounselling services. It underscores the importance of adaptability and sensitivity in providing support to survivors of violence, particularly in the challenging context of the COVID-19 pandemic.